ok888 Privacy Policy
We are committed to protecting your personal information and being transparent about how we handle your data on our platform.
At ok888, we understand that your privacy is fundamental to your trust in us. This Privacy Policy explains in plain language what personal information ok888 collects from players in Bangladesh, how that information is used, how it is stored securely, and the rights you have over your own data. We encourage you to read this document carefully before using our platform.
By registering an account and using ok888's services — including casino games, live cricket betting, slots, and payment transactions via bKash, Nagad, or Rocket — you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
1. Information We Collect
ok888 collects personal information only when it is necessary to provide you with a safe, fair, and functional gaming experience. The types of information we may collect include the following:
- Identity information: full name, date of birth, and a copy of a government-issued ID document for KYC verification.
- Contact details: mobile phone number, email address, and residential address (city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna).
- Financial information: payment method details (e.g., bKash/Nagad/Rocket mobile wallet numbers, bank account references) and transaction history for BDT deposits and withdrawals.
- Technical data: IP address, device type, browser type, operating system, session timestamps, and gameplay logs.
- Behavioural data: betting patterns, game preferences, session duration, bonus usage, and wagering history on the ok888 platform.
We may also collect information you provide when contacting our customer support team, responding to surveys, or participating in promotional activities. We do not knowingly collect data from persons under the age of 21.
All personal data collected by ok888 is used solely for the purposes outlined in this policy. We do not profile users based on religion, ethnicity, or political views.
2. How We Use Your Information
ok888 processes your personal data for specific, legitimate purposes only. We will never use your data in any manner that is inconsistent with what is described here. The primary reasons we process your data are:
- Account management: creating, maintaining, and securing your ok888 player account, including authentication and password recovery.
- Payment processing: verifying and completing BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment partners.
- KYC and compliance: verifying your identity and age (21+ requirement) to comply with responsible gaming obligations and anti-fraud standards.
- Customer support: responding to your queries, resolving disputes, processing bonus claims, and improving our service quality.
- Platform security: detecting and preventing fraud, money laundering, unauthorised account access, and other malicious activity.
- Service improvement: analysing aggregated and anonymised usage data to enhance game offerings, fix technical issues, and optimise the platform for Bangladeshi players.
3. Data Storage and Payment Method Details
ok888 stores your personal data on secured servers. Payment-related data associated with your withdrawals and deposits is handled in accordance with the standards of our payment partners. The table below summarises the data categories, their storage purpose, and typical retention periods:
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account & Identity | Account management, KYC | Duration of account + 5 years |
| Financial & Transaction | Payment processing, fraud prevention | 7 years (regulatory requirement) |
| Technical & Log Data | Security monitoring, bug fixes | 90 days |
| Behavioural & Gaming | Platform improvement, responsible gaming | Duration of account + 2 years |
After the applicable retention period expires, your data is securely deleted or irreversibly anonymised so it can no longer be associated with you personally.
4. Cookies and Tracking Technologies
ok888 uses cookies and similar tracking technologies to deliver a personalised, fast, and secure experience on our platform. Below is a breakdown of the types of cookies we use:
Essential Cookies
These cookies are strictly necessary for the site to function correctly. They manage your login session, keep your account secure, and maintain your language preference. Essential cookies cannot be disabled without breaking core platform functionality.
Analytics Cookies
We use anonymised analytics cookies to understand how players interact with ok888. This data helps us identify popular games, spot technical errors, and improve navigation. No personally identifiable information is stored in analytics cookies.
Managing Your Cookie Preferences
You can manage or disable non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of the ok888 platform. For most Android and iOS browsers used in Bangladesh, cookie settings are found under Privacy or Site Settings in your browser menu.
5. Sharing of Personal Data
ok888 treats your personal data with the highest level of confidentiality. We do not sell, trade, or rent your information to any external parties. We may, however, share data with trusted partners in limited and clearly defined circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners (City Bank, BRAC Bank, Dutch-Bangla Bank) receive only the minimum transaction data required to complete your deposit or withdrawal.
- Game providers: technology partners such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive anonymised session data necessary to operate their games on our platform.
- Legal and regulatory authorities: where required by law, we may disclose data to relevant authorities in connection with fraud investigations, court orders, or compliance obligations.
- Service providers: third-party service providers (e.g., IT infrastructure, customer support tools) who assist us in operating ok888 are bound by strict data processing agreements and may only process data on our explicit instruction.
Every data sharing arrangement is governed by contractual safeguards ensuring that your personal information is processed only for the agreed purpose and protected to the same standard we apply internally at ok888.
6. Your Data Rights
As an ok888 player, you have specific rights regarding your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. Your rights include:
- Right of access: you may request a full copy of the personal data we hold about you at any time.
- Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request correction.
- Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purpose it was collected.
- Right to object: you may object to the processing of your data for direct marketing or profiling purposes at any time.
- Right to data portability: upon request, we can provide your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact our support team using the email address listed in the Contact section below. We will respond to all valid requests within 30 days.
ok888 will never penalise you for exercising your data rights. Exercising these rights will not affect your ability to use our platform or receive services, provided your account remains in good standing.
7. Security Measures
ok888 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL encryption for all data in transit, firewalled and access-controlled server environments, regular independent security audits, staff training on data protection best practices, and strict internal data access policies that limit which team members can view sensitive player information.
While we take every reasonable precaution to safeguard your data, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, ok888 will notify you promptly and take immediate steps to contain and remediate the incident.
8. Age Policy and Responsible Gaming
ok888 is strictly an adults-only platform. You must be 21 years of age or older to register an account and place bets on ok888. We collect date of birth during registration and may request additional ID verification as part of our KYC process to confirm that all players meet the 21+ requirement. If we determine at any point that a registered account belongs to a person under the age of 21, that account will be immediately suspended and any funds held will be dealt with in accordance with our Terms & Conditions.
We are also committed to responsible gaming. If you believe your gambling behaviour is causing harm to yourself or others, please visit our Responsible Gaming page for guidance on self-exclusion tools, deposit limits, and time-out options. Your wellbeing is more important to us than your wagering activity.
9. Third-Party Links
ok888's platform does not contain links to external third-party websites. Should any future version of our platform include such references, please be aware that those third-party sites operate under their own privacy policies and ok888 accepts no responsibility for their content or data practices. We encourage you to review the privacy policy of any website you visit independently.
10. Changes to This Privacy Policy
ok888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.
Your continued use of ok888 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically, particularly before making deposits or updating your account details.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ok888 holds about you, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.
Email: [email protected] (plain text — not a clickable link)
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